WHERE DOES MY ORDER SHIP FROM?
All orders are packed with care (and a little extra cuteness!) and shipped from my studio in Cresskill, New Jersey.
WHICH COUNTRIES DO YOU SHIP TO? At the moment, I ship within the United States only. Every order is packed and shipped by me, so thank you for supporting my small one-person shop!
WHEN WILL MY ORDER SHIP? Regular orders are processed within 1-2 business days after your order is placed. Orders placed after 2:00 PM ET may begin processing on the next business day.
Once your order has shipped, you will receive tracking information so you can follow its journey to you.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Standard U.S. shipping is $6 for orders under $50.
Orders of $50 or more after discounts qualify for free U.S. shipping.
Estimated transit time is 2–5 business days after your order has been processed, for an estimated total delivery time of approximately 3–7 business days.
Please keep in mind that delivery times are estimates and occasional carrier delays may occur. If you have not received your order within the expected timeframe, please email me at sivanpail@gmail.com with your order number and I’ll be happy to help.
CAN I RETURN/ EXCHANGE MY ORDER?
At this time, all sales are final. I do not accept returns or exchanges and do not issue refunds for change-of-mind purchases.
However, if there is a problem with your order, for example, if an item arrives damaged, your order is incomplete, or you receive the wrong item, please contact me at sivanpail@gmail.com and I’ll do my best to make it right.
MY PACKAGE IS DAMAGED/MISSING. CAN YOU HELP ME?
Although every order is packed carefully, there is always a small chance that a package may be damaged or delayed in transit.
If your order arrives damaged, please email me at sivanpail@gmail.com with your order number and, if possible, photos of the damaged item and packaging.
If your package appears to be missing, please email me with your order number and I’ll help you look into it.
MY ORDER IS INCOMPLETE / I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?
Please check your order when it arrives. If something is missing or you received the wrong item, email me at sivanpail@gmail.com with your order number and a short description of the issue. I’ll make sure we get it sorted out.
Yofi Tofy is a one-person shop, and while I take great care when preparing every order, mistakes can occasionally happen. Thank you for your understanding!
WHERE CAN I SEE YOUR WORK OUTSIDE OF YOUR SHOP
You can follow me on Instagram at @sivan_pail.
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