Shipping & Packaging

WHERE DOES MY ORDER SHIP FROM?
All orders are Packed with cuteness and shipped from the studio in Cresskill, NJ.

WHICH COUNTRIES DO YOU SHIP TO? We ship to the US only at the moment. I box, decorate with love and ship all orders entirely myself, so please be patient as I arrange all of your happy orders.

WHEN WILL MY ORDER SHIP? Since our store is brand new, please be patient with our Shipping timeframes. Regular orders have a processing time of 4-5 business days after placing your order. Custom Orders have a processing time of 3-7 weeks after placing your order. I box, decorate with love and ship all orders entirely myself, so please be patient as I arrange all of your happy orders.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE? Shipping on the website is free for purchases over 65$ If your purchase is less than that amount, the cost of door to door delivery is 10$-14$. The delivery will arrive within 5 business days, and we will try to make it arrive much sooner. If you have not received your order within the timeframe listed above, email me your order number to sivanpail@gmail.com.

CAN I RETURN/ EXCHANGE MY ORDER?
At the moment, ALL SALES in our store are Final. Unfortunately, we don’t issue refunds or exchanges. However, if there are any probles with
your order email us at sivanpail@gmail.com

MY PACKAGE IS DAMAGED/MISSING. CAN YOU HELP ME?

Unfortunately shipping your orders always comes with a tiny chance of packages getting damaged in transit. However, feel free to contact us via email at sivanpail@gmail.com if you have any questions.

If your package is missing, please email me your order number and we will help you as much as we can.

MY ORDER IS INCOMPLETE / I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?
Always inspect your package upon arrival!
If your order is incomplete or you received the wrong item email me at sivanpail@gmail.com, I’ll make sure to ship the correct items to you.

Always keep in mind that this is a one person shop. Because of this, there are always small chances that I could make a mistake.

WHERE CAN I SEE YOUR WORK OUTSIDE OF YOUR SHOP
You can follow me on Instagram sivan_pail

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All content in the webpage is for personal use only, please do not reproduce or alter any content for commercial purposes.
All products in the store are for your personal use only and not for commercial purposes. They should not be sold or copied. Copyright rights
remain with Sivan Pa’il and are not transferred or sold to you.